Original research, removal playbooks and field reporting from the people who manage reputation for 15,000+ businesses across 40+ countries.
After 18 months of disputes across 40+ countries, the patterns are clear. Most of what businesses report will never come down. The 14% that does shares five very specific traits.
Perves
The April 2026 update to Google's review filtering pipeline is the largest since 2022. Three things matter: pacing, account history, and image-attached reviews. Everything else is noise.
Emily
Why hotels and restaurants under 4.0★ rarely recover in the way agencies promise - and the 90-day operational sequence that actually works for the ones that do.
Adam
Most of the reputation industry charges for effort. We charge for outcome. The pricing decision is also the compliance decision - and after six years of doing it this way, here is why.
Robiul Alam
A single 1-star review can cost a local business 30 customers. Here are the five evidence-based recovery steps that restored ratings for 2,400+ businesses in our network - and the three mistakes that make things worse.
Robiul Alam
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