Refund & Dispute Policy

At a glance

Acceptance & agreement

By submitting an order, completing checkout, authorizing a card, or otherwise using BGR Review services, you confirm that you have read, understood and agreed to this Refund & Dispute Policy together with our Terms of Service and Privacy Policy. Each checkout requires you to acknowledge this policy; the record of that acknowledgment (timestamp, IP address, account email and order ID) forms part of the transaction record.

If you do not agree to any part of this policy, do not place an order. Placing an order constitutes your electronic signature and binding acceptance.

Definitions

• Order - any purchase of a review posting package, removal engagement, or related service from BGR Review.
• Fulfillment - any work performed on an order after checkout, including research, assignment to fulfillment agents, drafting, scheduling, or posting.
• Delivery - for posting orders, the moment a review is published and the link recorded in your dashboard; for removal orders, the moment a target review is verifiably removed from the target platform.
• Replacement - a free re-posting of an equivalent review when a delivered review is removed by the platform within 30 days.

Review posting orders

Review posting orders are paid in full at checkout so that fulfillment can begin immediately. Because our fulfillment cost is incurred as soon as work starts, the following remedies apply, in this order:

1. Replacement if a delivered review is removed by the target platform within 30 days of delivery.
2. Refund only if you request cancellation before fulfillment has started on your order.

Partial orders are handled proportionally: if some reviews have been delivered and others have not, only the undelivered portion is eligible for a pre-fulfillment refund; delivered reviews are covered by the 30-day replacement guarantee.

30-day replacement guarantee

Every review posting package includes a free 30-day replacement guarantee. If any delivered review is removed by the target platform within 30 days from the date of delivery shown in your dashboard, we will post a replacement at no additional cost.

To activate the guarantee you must:

• Submit a replacement request from your dashboard within the 30-day window.
• Provide the original review link so our team can verify the removal.
• Not have taken any action that caused the removal (such as reporting your own review, changing your business listing name, deleting the business profile, or violating platform terms in a way attributable to you).

Pre-fulfillment refunds

If you change your mind before fulfillment has started on your order, you may request a full refund of the amounts paid, minus any non-refundable payment processing fees where the card network does not return them to us. Once an order has been assigned to a fulfillment agent or any work has begun, this option no longer applies and the 30-day replacement guarantee becomes the applicable remedy.

Review removal orders (pay-after-success)

Negative review removal is offered on a strict pay-after-success basis. Nothing is charged for unsuccessful attempts. At order creation we place a small authorization (typically $1.00) solely to verify your payment method; that authorization is voided or reversed by your bank per its normal schedule.

You are charged the success fee (currently $449 per removed review link, unless otherwise agreed in writing) only after we, or our fulfillment partners, have successfully caused the target review to be removed and this removal is reflected on the target platform.

Card authorization & off-session charges

By submitting a removal order you expressly authorize BGR Review and our payment processor (Stripe) to:

• Store your payment method on file as a saved credential.
• Place a verification authorization at order creation and any subsequent authorization to confirm the card remains valid.
• Charge the stored card on an off-session, merchant-initiated basis for each successfully removed review at the agreed success fee, without further prompt, in accordance with card network rules for stored-credential transactions.
• Charge the stored card for any amounts you have separately approved in your dashboard, such as invoiced work or wallet top-ups.

This authorization remains valid until you cancel it by removing all payment methods from your account and closing any open removal engagements. Charges made under this authorization are not "unauthorized" and are not eligible for chargeback on that basis.

Non-refundable items

• Any review that has already been delivered (subject to replacement rights above).
• Successful removal charges under the pay-after-success model.
• Wallet top-ups that have already been spent on delivered services.
• Rush, expedited, or custom-scoped services once work has commenced.
• Fees for services rendered where the client provided incorrect targets, incorrect profile URLs, or requested action that violated our policies.
• Third-party fees (currency conversion, bank fees) charged by your card issuer.

Client obligations

To remain eligible for replacement or refund you must:

• Provide accurate order information, including correct profile URLs and review targets.
• Keep the target business profile live and unchanged during fulfillment.
• Not report, flag, or attempt to remove reviews we have delivered.
• Respond to requests for clarification within 7 days.
• Comply with all applicable laws and platform terms in connection with your use of the service.

Failure to meet these obligations voids the applicable guarantee and forfeits any remaining refund or replacement entitlement.

Refund timing & method

Approved refunds are issued to the original payment method used at checkout. We issue refunds within 3 business days of approval; funds typically appear in your account within 3 to 14 business days depending on your bank or card issuer. BGR Review has no control over the exact posting time set by your bank and is not responsible for delays caused by your issuer.

Where the original method is unavailable (expired card, closed account), refunds may be issued as wallet credit to your BGR Review account.

How to request a refund or replacement

1. Sign in to your BGR Review dashboard.
2. Open the relevant order and click Request replacement or Request refund. Attach the original review link and a short description.
3. Alternatively, email team@bgrreview.com from the email address on file, with your order ID and details of the issue.

Our team responds within 24 business hours (typically much faster).

Mandatory dispute resolution

Before initiating any chargeback, payment dispute, reversal, or complaint with your bank, card network, or a regulator, you agree to:

1. Contact BGR Review in writing at team@bgrreview.com describing the issue and the outcome you are seeking.
2. Allow us at least 72 hours during business days to investigate and respond, and reasonable additional time to complete any agreed remedy.
3. Exhaust the dashboard replacement and refund workflow described above where it applies to your order.

This informal resolution step is a condition precedent to any dispute. Escalating to a chargeback or arbitration without completing it is a material breach of this policy.

Chargebacks & unauthorized disputes

We take payment integrity seriously. A chargeback filed in violation of the mandatory dispute resolution step above, or filed on grounds we can rebut with the evidence we retain, will be treated as an unauthorized dispute.

Unauthorized disputes may result in any or all of the following:

• Immediate suspension or permanent closure of your BGR Review account.
• Forfeiture of the 30-day replacement guarantee on the disputed order.
• Cancellation of any pending orders and forfeiture of wallet credit up to the disputed amount.
• Recovery through the card network's chargeback representment process, including submission of the evidence described below.
• Recovery of the disputed amount plus a $25 administrative fee per chargeback and reasonable collection costs, referral to a collections agency, and reporting of the debt where lawful.
• Pursuit of legal remedies for breach of contract, including recovery of card network dispute fees passed to us by our processor.

Fraudulent chargebacks (for example, disputing a charge you authorized while continuing to use the delivered service) may additionally be reported to the relevant fraud databases maintained by card networks.

Evidence we retain for every transaction

To protect both parties, BGR Review maintains a detailed transaction record for each order. In the event of a dispute we may submit any of the following to the card network, processor, or regulator as evidence that the transaction was authorized and delivered:

• Timestamped acceptance of this policy and our Terms of Service at checkout, with IP address.
• Account email, login history, and device fingerprint data.
• Order details, package selected, and price displayed at checkout.
• Stripe payment intent ID, authorization ID, and payment method fingerprint.
• Delivery evidence: for posting orders, the live URLs and timestamps of delivered reviews; for removal orders, before-and-after evidence of removed target reviews.
• All dashboard and email communication between the client and BGR Review.
• Records of replacement requests and their resolution.

This record is generally sufficient to demonstrate that the cardholder authorized the transaction, that the service was described accurately, that it was delivered, and that this refund policy was accepted.

Arbitration & governing law

Any dispute, claim or controversy arising out of or relating to this policy, an order, or the services (a "Dispute") that is not resolved through the mandatory dispute resolution step above shall be resolved by binding individual arbitration, not in court, except that either party may bring an individual action in small-claims court where eligible.

You and BGR Review each waive the right to a jury trial and the right to participate in a class action, class arbitration, or representative proceeding. This policy is governed by the laws of the State of New York, without regard to conflict-of-law rules. Where local consumer laws grant you non-waivable rights, those rights are not affected.

Changes to this policy

We may update this policy from time to time. The version in force on the date you place a given order governs that order. Material changes will be posted on this page with a new "Last updated" date and, where reasonable, notified to you by email or dashboard notice.

Contact

BGR Review · team@bgrreview.com · US +1 561 461 0399 · UK +44 7761 248539. Offices in New York, London, and Thornhill.